State of Alaska Office of the Ombudsman Requirements Analysis

Project Brief

Citizens of Alaska have a recourse when they encounter what they consider improper government action: The Alaska State Ombudsman’s Office. The Office’s website at https://ombud.alaska.gov/ provides straightforward information about the role of the Ombudsman and through its i-Sight program a citizen can submit a complaint, with the option of keeping personal information confidential.

For the public, the program is clean and simple to use, with a tracking bar at the top of each page showing progress. For agency staff, i-Sight replaced a legacy Complaint Case Management System. Wostmann’s role was to assist the Ombudsman’s office in defining the requirements of the system, from the must-haves to those that would be nice but were not essential. Wostmann used these requirements to conduct market research and a cost analysis, with identification of the frontrunners. Wostmann assisted the state with the procurement and provided oversight and consulting supporting during implementation.

The public can make a confidential complaint about state agencies through the online complaint portal.

Alaska State Ombudsman’s online complaint portal

Deliverables

  • Requirements for new system

  • Procurement support

  • New system in place

Related Work

State and Local Contracts

Wostmann & Associates has more than 25 years experience in state government technology projects. We have supported the State of Alaska in a variety of initiatives, from website and reporting systems to complex integration and enterprise systems and we welcome opportunities to any state with our experienced, senior technology professionals. We often perform our government services via our joint-venture partnership, Alaska IT Group, which combines our services with those of other leading small technology firms. Wostmann and Alaska IT Group are registered in Alaska for several IT service categories listed below. State agencies and local governments may utilize the Alaska Task Order Procurement System (TOPS) for our services or may contact us directly for more information.

  • Cat 2: Mid-range Systems Support

  • Cat 3: Specialized Server and Middleware Administration

  • Cat 4: Data Center Consulting

  • Cat 5: Security Consulting

  • Cat 6: IT Management Consulting

  • Cat 7: IT Procurement and Grant Services

  • Cat 8: OS390 and Z/OS Mainframe Applications Programming Support

  • Cat 9: Distributed Application Analysis, Design and Programming

  • Cat 10: Document Management

  • Cat 12: Project Management

  • Cat 13: Quality Assurance